Privacy Policy

Last updated: 04 November 2026

This privacy policy explains how Blue Light Escapes Ltd (“Blue Light Escapes”, “BLE”, “we”, “us”, “our”) collects, uses, stores, and protects personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to:

- Visitors (Not signed in)
- Members
- Hosts
- Partners

1. Our contact details

Name: Blue Light Escapes Ltd

Address: Fusion Hive, North Shore Road, Stockton-on-Tees, TS18 2NB

Email: hello@bluelightescapes.com

Phone: 01642 262606

We are the data controller responsible for your personal data.

2. The type of personal information we collect

We collect and process the following categories of personal information, where relevant:

Visitors (Not signed in):

- IP address
- Device and browser information
- Pages visited and interaction data
- Cookie and analytics data

Members:

- Name
- Email address
- Date of birth
- Contact number
- Employment or eligibility information
- Verification data (work email or ID)
- Membership number
- Login credentials
- Payment and transaction data (processed via third-party providers)
- Communication preferences and history
- Platform usage data

Hosts:

- Name and contact details
- Business details
- Escape/experience address and listing information
- Verification and due diligence data (including ID checks via third parties)
- Payment information
- Communication preferences and history

Partners:

- Name and business contact details
- Contractual and billing information
- Marketing and collaboration communications

Giveaway entrants and free membership applicants:

- Social media username and any comments, tags or messages you send us
- Details you give us if you win or claim a free membership (name, contact number, organisation, service, role, work email or, if you have no work email, ID)

Personal information means any information that can be used to identify a living individual.

3. How we get your personal information and why we collect it

3.1 Information you provide directly

Most of the personal information we process is provided directly by you when you:

- Create an account
- Apply and become a member
- Apply and become a host and list an escape or experience
- Partner with us
- Contact us for support
- Subscribe to communications
- Enter a giveaway or promotion
- Claim a free or promotional membership using one of our forms

3.2 Information we receive indirectly

We may receive personal information indirectly from:

- Verification providers (e.g. ID or eligibility checks)
- Payment providers
- Analytics and cookie providers
- Technology and hosting partners
- Social media platforms, when you enter a giveaway or we contact you by direct message. These platforms handle your information under their own privacy policies

4. How we use your personal information

We use your personal information to:

- Operate and manage the Blue Light Escapes platform
- Verify eligibility and identity
- Manage memberships, listings, and partnerships
- Process payments and refunds
- Facilitate bookings between members and hosts
- Communicate with you about your account or services
- Improve our platform and user experience
- Prevent fraud and misuse
- Comply with legal and regulatory obligations
- Verify with purchasing organisations that individuals using an organisation code are eligible members of that organisation
- Run giveaways and promotions, including selecting and contacting winners
- Check that applicants for free or promotional memberships work, volunteer or are retired from an eligible service

5. Lawful bases for processing

Under UK GDPR, the lawful bases we rely on include:

Your consent: for marketing communications and non-essential cookies. You may withdraw consent at any time by contacting us or updating your preferences.

We have a contractual obligation: to process where necessary to provide membership (including free memberships), listings, or services.

We have a legal obligation: to retain or disclose information by law.

We have a legitimate interest: in operating the platform or service, running giveaway and promotions, improving services, preventing fraud, and ensuring security (balanced against your rights).

6. Sharing your personal information

We may share your personal information with:

- Payment processors
- Identity and verification providers
- Hosting, analytics, and email service providers
- Hosts (where necessary to facilitate bookings)
- Professional advisers (legal, accounting, compliance)
- Regulators or authorities where legally required
- Purchasing organisations - where an individual has registered using an organisation code provided by a purchasing organisation, we may share limited verification information (such as name and registration status) with that organisation solely for the purpose of confirming eligibility, where a lawful basis exists and appropriate data sharing arrangements are in place
- Form providers (such as Typeform) that process information you submit to us on our behalf

We do not sell personal data.

7. How we store your personal information

Your personal information is securely stored using:

- Encrypted databases
- Access-controlled systems
- Secure hosting environments

Retention

We keep personal data only for as long as necessary:

- Account and membership data: while active and for a reasonable period after closure
- Financial records: as required by law
- Marketing data: until you opt out
- ID documents submitted for verification, whether through our website or our forms, are deleted within 14 days. We keep only a record that verification was completed
- Giveaway entry lists and free membership applications that don’t meet our eligibility criteria are deleted within 1 month of the giveaway closing
- We keep a record of the draw (date, method and the winner’s name) for 12 months to show the giveaway was run fairly

Data is securely deleted or anonymised when no longer required.

8. Your data protection rights

Under data protection law, you have the right to:

Your right to access: request copies of your personal information

Your right to rectification: request correction of inaccurate or incomplete data

Your right to erasure: request deletion of personal data in certain circumstances

Your right to restriction of processing: request limited processing in certain circumstances

Your right to object to processing: object to processing in certain circumstances

Your right to data portability: request transfer of data to another organisation or to you

You are not required to pay a fee to exercise your rights. We have one month to respond to valid requests. To exercise your rights, contact us at: hello@bluelightescapes.com

9. Cookies and tracking technologies

We use cookies and similar technologies to operate and improve our platform.
For full details, please see our Cookie Policy.

10. Marketing communications

We may send marketing emails to members, hosts and partners about:

- Offers and discounts
- Platform updates
- Relevant travel and wellbeing content

You can opt out at any time via:

- The unsubscribe link in emails
- Your account preferences
- Contacting us directly

Service-related emails (e.g. verification, payments, renewals) cannot be opted out of.

11. Data security

We implement appropriate technical and organisational measures to protect personal data, including:

- Encryption
- Access controls
- Secure hosting environments

No system is completely secure, but we take reasonable steps to protect your data.

12. Third-party links

Our platform contains links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

13. International transfers

If personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses.

14. How to complain

If you have concerns about how we use your personal information, please contact us first:

Address: Fusion Hive, North Shore Road, Stockton-on-Tees, TS18 2NB

Email: hello@bluelightescapes.com

Phone: 01642 262606

You also have the right to complain to the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline: 0303 123 1113

Website: www.ico.org.uk

15. Changes to this privacy policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the platform or email where appropriate.

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